Shipping & Delivery Policy
Last updated: 1 November 2026
Thank you for shopping with THRIVEAU. This policy explains how we process, ship and deliver your order, including your ebooks. It forms part of our Terms & Conditions.
Where We Ship
We currently ship within Australia only. We hope to offer international shipping in the future.
Order Processing
Orders are packed and dispatched by our fulfilment partner in Victoria. All cut-off times are Victorian time (AEST/AEDT).
- Before 12pm: orders received by 12:00pm on a business day are dispatched the same day.
- After 12pm: orders received between 12:00pm and 11:59pm on a business day are dispatched the next business day.
- Weekends: orders received between 12:00pm Friday and 11:59pm Sunday are dispatched on Monday, or the next business day if Monday is a public holiday.
- Public holidays: orders received on a public holiday, or after 12:00pm on the business day before one, are dispatched the next business day. Public holidays are based on Victorian public holidays.
- Orders on hold: if your order is held for a payment or fraud check, an address that needs confirming, or because it is a pre-order, dispatch timing starts once the hold is cleared.
During launch week and peak sale periods, dispatch may take up to 3 business days.
You will receive an order confirmation email when you order, and a shipping confirmation with tracking details when your order is dispatched.
Your ebooks
Every skincare bundle order includes two ebooks, delivered digitally:
- The Thriving Skin Reset: A 30-Day Holistic Guide to Calm, Comfortable Skin
- The Thriving Skin Kitchen: 100 Whole-Food Plant-Based Recipes to Nourish From Within
Your download links are emailed from info@thriveau.com.au to the address used at checkout, usually within an hour of your order being confirmed, so there's no need to wait for your parcel.
Can't find them? Check your spam or junk folder, then email info@thriveau.com.au and we'll resend them.
Shipping Costs
|
Shipping option |
Cost |
|---|---|
|
Standard, orders of $130 or more (after discounts) |
Free |
|
Standard, orders under $130 |
$14.99 |
|
Express, any order |
$16.99 |
All prices are in Australian dollars and include GST.
Delivery Times
Estimated delivery times are in business days after dispatch:
|
Delivering to |
Local and metro |
Regional and remote |
|---|---|---|
|
VIC |
1–2 business days |
2–4 business days |
|
NSW, QLD, SA, TAS, ACT |
2–4 business days |
4–7 business days |
|
WA, NT |
4–7 business days |
5–8 business days |
Delivery times are estimates and are not guaranteed. Parcels are sent with tracking. Delivery to PO Boxes and parcel lockers is available where the carrier supports it.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow up to 24–48 hours after dispatch for tracking to update.
Delays
We do our best to meet our delivery estimates, but delays can happen because of high order volumes, weather, public holidays or carrier disruptions. We are not responsible for delays caused by carriers or events outside our reasonable control. If your order is significantly delayed, email info@thriveau.com.au and we'll help track it down.
Damaged, Lost Or Missing Parcels
Damaged in transit. If your order arrives broken, cracked or damaged, email info@thriveau.com.au within 7 days of delivery with your order number and photos of the product and packaging. Once we have investigated, we will send you a replacement at no cost.
Lost or missing. If your tracking shows your parcel as delivered but you haven't received it, please check with neighbours and your building's mailroom, then email us within 7 days of the delivery date. We will lodge an investigation with the carrier. If the parcel is confirmed lost, we will send you a replacement.
Nothing in this policy limits your rights under the Australian Consumer Law. See our Returns and Refund Policy and our Terms & Conditions for more information.
Incorrect Delivery Address
Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible, and we can update it if your order hasn't been dispatched. We are not responsible for orders delivered to an address entered incorrectly. If a parcel is returned to us because of an incorrect address, we can reship it once you have paid the cost of reshipping.
Questions
Email info@thriveau.com.au and we'll be happy to help.
THRIVEAU PTY LTD (ABN 87 692 420 189), Level 1, 457–459 Elizabeth Street, Surry Hills NSW 2010